CUSTOMER FAQ

Shipping rates start at $3.05 and they go up depending on calculated package weight! Though, if you're ordering $99 of Battle Balm or more, your shipping is FREE!

You should either get an email (default) or text message with updates to your order. If you didn't get an email, check your spam folder! In your order status, you may see:

In Transit - Your order has left our warehouse and is headed toward you!

Delivered - Your order is in your mailbox waiting for you!

If you are quick enough, you can reply to the Order Confirmation email to request a change or cancellation. If you received a text message order confirmation, you will need to email us with your request or fill out our contact form here!

If your order hasn't shipped yet, we will be able to halt the existing order and update with your requested change or cancellation.

If we have already processed your order, we may not be able to cancel it. But, do not worry! Contact us and we'll work our magic to make everything right!

If you're ordering 1-3 units, we usually ship via USPS First Class Mail. The typical transit time is 2-7 days.
If you're ordering loads of Battle Balm like a boss, we will ship either USPS Priority, UPS, or FedEx. The typical transit time is 2-5 days.

Sometimes we ship orders in multiple packages. If you're missing part of your order, it is possible that it is still on it's way. If you would like clarification, just contact us and we'd be happy to help!

We are always trying to reduce your shipping charges and our shipping costs. Therefore, we will do our best to optimize shipping costs, shipping times, and convenience for everyone. Below are the 3 major shipping carriers that we use.

USPS - We use First Class Mail for most orders below 1lb. We use Priority Mail for most orders above 1lb.

Most of the time, a happy USPS, UPS, or FedEx driver will drop off your Battle Balm package with a smile, knowing that you made another great choice in your life! If you are ordering internationally, your mail carrier will depend on your location and shipping options.

The short answer is yes! If it has an address and is not guarded by dogs, a chain link fence and/or an alligator filled moat, we can probably get a package there!

Some international shipments will require customs fees be paid before they are released to you. Unfortunately, we are not sure when and what the charges may amount to. These fees are not covered by Battle Balm. Please check with your mail carrier or customs office to clarify when and what charges are typical for your destination from the United States.

Of course we do! It even has information on both domestic and international shipment! Here it is, in all it's glory!

We have a 100% money back guarantee on our products. If they do not meet your satisfaction, please send them back for a full refund (minus shipping charges, of course).

Refunds will be issued back to your original form of payment.

Click here for more detailed return information.

We're happy to help. Just contact us to get the ball rolling.

You do not need an RMA for returns at this point in time. Just let us know that you are making a return by emailing us with your order number and reason for return.

If you are packing up your product, please try to use the original packaging, if possible. If that's not possible, it's still ok. We'd just like to minimize packaging waste!
Mail package to our mailing address here:
ATTN: RETURNS

BATTLE BALM

PO BOX 712263

SAN DIEGO CA 92171

If you've never shopped online before, we can help you! First, you look for the Battle Balm strength you need. Then, you pick the size of the Battle Balm you want to purchase. Then, you press that big "Add to Cart" button. Voila! The stuff goes into your shopping cart. To checkout and pay, click the cart icon in the upper right hand portion of the current webpage. Then, check the box to agree with our terms and conditions and press the big "Checkout" button to pay with your favorite form of payment. If everything goes smoothly, you'll get an email or text message confirmation that your order has been placed. Then all you need to do is sit by the mailbox for a few days until the package arrives!

In the world of interweb shopping, your payment will be charged instantaneously...or at most within a few seconds!

We currently accept every major credit card (Visa, Mastercard, Discover, Diners Club, & American Express) as well as major cryptocurrency (Bitcoin, Bitcoin Cash, Ethereum, Dai, Dogecoin, Litecoin & USDC). More payment options will be coming soon!

Our 3rd party billing partner uses 128-bit encryption to secure transactions for payment processing. They also use AVS filtering to check for fradulent activity. Sometimes, incorrect billing information can trigger a payment decline. If this happens, please check that your billing information matches that of your credit card.

If you continue to have issues, you can always send us a message and we will look into it!

Finding or getting a secret discount code means somebody loves you! To use, just work your way through the checkout screens. On the screen where you input your shipping address, there will be a field marked "Discount code" and a button nearby marked "Apply". Add your code, press the button to apply it and you should immediately see the discount applied to your Subtotal price! Hooray for discounts!

There are many ways to find Battle Balm discount codes. Some of them are secretly hidden on our website. Others are somewhere on the internet. Still more are offered by our affiliates, who love and support our brand. At any given time, there's at least one coupon code that will unlock a discount for you. Seek, and ye shall find!

We have gift cards in the form of eGift cards, or virtual gift cards here. Denominations are: $5, $10, $25, $50, and $100. Once purchased, you (or the lucky recipient) will receive an email with a unique gift card code to apply at checkout. Note that there is no actual, physical gift card that will get mailed to you. It's virtual, magical, and saves trees!

No! eGift cards will outlive all of us. Unless you're a robot. Then, it's a toss up.

Sorry, but no. It's a gift! We do not refund eGift cards. But, you can re-gift it to someone else!

You should be given an option to make the rest of the payment using the payment method of your choice! Or we can calculate what percentage of product we need to lop off to balance the difference!

Yes! We have an exclusive discounts page here. On this page, we use VerifyPass to verify your discount category. We offer discounts to: Military, First Responders, Medical Professionals, Teachers, Students, & Senior Citizens. We love people who help people!

We are putting some affiliate programs and other perks into place. Contact us for more information!

It's the cleanest, most natural, healthiest topical pain relief cream you can buy.

Battle Balm is the holy grail of all natural & organic topical pain relief products. Created in 2011 using a combination of ancient Chinese herbal medicine and modern extraction methods, Battle Balm uses medicinal principles that have stood the test of time. Combining the highest quality ingredients in a thoughtful, sustainable, & organic way gives us a product that was born to be legendary.

We answer every single question about Battle Balm on a page dedicated to the pain reliever with knockout power! Get all of the nitty gritty details here!

Yes! The Battle Balm brand name is broadening to represent more than just the greatest all natural & organic topical pain relief cream. It will also cover our non-topical analgesic line of products to naturally boost health and performance!

We don't usually have anyone sitting by the phones or in the chat room 24/7. But, we do try to get back to you as quickly as possible.

There are a few ways that you can reach out:

Contact us form

Email us

Facebook Messenger

We thought you'd never ask! Basically, we don't sell anything about you to anyone. Here's the privacy policy if you're really keen to read it!

Get excited because that document can be found here!